Even though it isn’t a simple task to discuss sensitive topics with patients, It is important to do so to ensure their health and well-being.
Here are a few tips to help you have these conversations with your patients.
The first and most important thing to do to effectively and efficiently discuss sensitive topics with a patient is to create a safe space. This will ensure that they feel supported and understood.
Secondly, you have to sharpen your communication skills. Communication skills are considered essential because they serve as the foundation for excellent patient care.
Poor communication can lead to complications in the treatment process and even contribute to malpractice claims. Good communication skills require not only the proper words to say, but also the appropriate tone of voice and body language to convey the message effectively.
It is important to be respectful of the patient’s autonomy and confidentiality, while also ensuring that the information being shared is relevant to the treatment process and the patient’s overall health. Hopeful dialogue encourages patients to be reflective on their issues and to take responsibility for their own healing.
Also, remember to slow down and use language that your patient will understand. This is necessary both because the information is likely to be new to the patient and also because it might be emotionally fraught. Using technical language or medical jargon can make your patient feel alienated and confused.
Emotional reactions such as tears, anger, or sadness should be acknowledged and normalized. By addressing sensitive topics in a compassionate and nonjudgmental way, you can help your patients feel that they are being listened to and understood.
Encourage your patients to take an active role in their own care, including asking questions and providing feedback. They should be empowered to manage their treatment in partnership with you, their healthcare provider.
Ask your patients to describe what they are experiencing using their own words whenever possible. This helps them feel more in control and reduces their anxiety. For example, rather than telling them “you look pale” try saying “I noticed that you look a bit paler than usual.”
It can be helpful to have discussions with your patients about how they feel about certain topics. Asking for their feedback will help you determine how well you communicate important information and help them feel empowered to ask questions or raise concerns in the future.
Use “What emotions” as a question to ask patients to help identify their feelings. If you’re asking a bereaved patient about their grief, then you might ask “what emotions have you been feeling since your husband died?”. This will help the patient verbalize their emotion: and identify what they might be struggling with.
Avoid asking “What’s wrong?” or “Are you okay?” These questions put the patient in a defensive position. Instead, focus on supporting them through difficult times.
We hope this helps.
Yours Sincerely,
Med Mentor
